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Home > Courses > Professional Development Courses (Non HSE) > Excellent Customer Service

Excellent Customer Service


Aims
To raise the level of customer service of the organisation.
Outcomes
  • Techniques for building excellent relationship with customers
  • Understand the customer’s needs
  • Know the right attitude for super service
  • Communicate clearly
  • Reach decisions and agreements
  • Take action to achieve customer satisfaction
  • Knows how to handle unhappy customers
  • Knows how to handle the telephone
Location and Duration
The duration of the course is 2-days. The course is delivered at Megamas Training Company Sdn. Bhd., in Mumong/Kuala Balai, Kuala Belait or kiulap.
Pre-Requisite
None
Validity
-
Medical Required
No
Delegates
Maximum number 10
Approval
No Approval required
 


 


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